Care Quip Coronavirus Policy As an Essential Service provider Care Quip is open for business and our priority is to ensure our services remain uninterrupted. CONTINUITY OF SERVICE As a supplier of healthcare and medical equipment to essential service providers such as hospitals, facilities and pharmacies, and to clients with restricted mobility, Care Quip is open for business. Our priority is to ensure our services remain uninterrupted. We have enforced strict segregation policies to reduce any risk to our business operations. Our Customer Service and internal support staff continue to operate as per normal via email, phone and website enquiries Our Warehouse and delivery services continue to operate as per normal HEALTH & SAFETY The health, safety and well-being of our staff, customers, healthcare professionals, suppliers and communities are our highest priority. In response to the COVID-19 pandemic, we have increased our vigilance and implemented strict protocols and protective measures as detailed below: We have implemented a strict segregation policy within our internal business teams to help prevent the spread of COVID-19 and reduce the risk to the continuity of services We are no longer offering product trials with clients or in their home or facility until further notice, except for urgent medical products required for a hospital or healthcare facility to function Showroom customers are strictly screened upon arrival and social distancing requirements are enforced. Any visitors displaying flu-like symptoms, or if they have tested positive to, or have been in contact with persons with COVID-19 or have returned from overseas in the last 14 days are refused entry. All our facilities are ‘hand-shake free zones’, and we have installed additional hand-sanitiser units for staff and any visitors. Each of our facilities are undergoing regular and professional cleaning and anti-viral disinfection. Recommended social distancing is being practised. All trial equipment will undergo strict disinfection upon return to our warehouse All staff are being frequently reminded of increased hygiene standards, including hand washing, hand sanitisation and to stay away from work if in self-isolation Persons who have been out of the country will be subject to 14 days self-isolation and required to work from home All Product Consultant’s vehicles and our offices have supplies of hand sanitiser We are reducing the need for travel, including cancelling domestic and international business flights INVENTORY & SUPPLY There has been high demand on several products we sell. As an integral part of Australia’s healthcare equipment supply chain, we will remain open for business. We have large stock holdings in our warehouses to fulfill orders and to ensure the service we provide the Healthcare sector is not interrupted. PANDEMIC RESPONSE TEAM A Pandemic Response Team has been established and is meeting regularly to monitor developments, advice from Government and Health bodies and respond to the situation. A Business Contingency Plan has been established to ensure continuity of service to our customers and the Healthcare sector. Our staff are updated daily of any changes to our policy. We appreciate this situation is unprecedented and changing by the day. We will provide updates in the event of changes to our policies, however we also recommend you are guided by information provided by the Australian Government Department of Health https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert or by calling 1800 020 080. This phone service operates 24 hours a day, 7 days a week. In the meantime, please do not hesitate to contact your account representative or our Customer Care team for any further details. Care Quip Customer Care Team P 02 9714 1111 E firstname.lastname@example.org W www.carequip.com.au Publish Date 31 March 2020 Frequently Asked Questions What is Coronavirus disease (COVID-19)? Coronavirus disease (COVID-19) is an infectious disease caused by a new virus. The disease causes respiratory illness (like the flu) with symptoms such as a cough, fever, and in more severe cases, difficulty breathing. You can protect yourself by washing your hands frequently, avoiding touching your face, and avoiding close contact (1 meter or 3 feet) with people who are unwell. HOW IT SPREADS Coronavirus disease spreads primarily through contact with an infected person when they cough or sneeze. It also spreads when a person touches a surface or object that has the virus on it, then touches their eyes, nose, or mouth.